All wholesale orders require minimum spend of $500 AUD AU. Full payment is due prior to the dispatch of goods.
We ship via Direct Freight or Australia Post, depending on your selection when ordering. Sydney based locations there is a flat shipping fee of $50 applied to your order upon check out. For interstate based locations there is a flat shipping fee of $90 applied to your order upon check out. For international orders please reach out to our team first for more information. In-stock items usually ship within 2 days. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock. Shipping fees apply to each separate order.
RETURNS & CANCELLATIONS
Return of faulty/broken items should occur within 7 days of receiving them. To report a broken item, please email the details of the damage and an image to email@example.com and quote your order number. Non-delivery must be reported immediately.
All orders are final and cannot be cancelled once the order has been confirmed and the final payment has been made. We do not accept return of unsold goods, change of mind or preference of natural variation in patterned items like brass metal finishes, natural stone or wood.
Most OSL products are handmade, therefore some variation between the same product can occur. The surface of some products, including brass metal finishes, natural stone or wood, has been designed to look very natural and unique. This is not considered a fault.
We aim to ship in-stock items within 2 days from receiving full final payment. Any delays will be communicated as soon as possible.
Prices shown on order forms are exclusive of GST, prices online are inclusive of GST. We reserve the right to alter our pricing at any time, unless already finalised and paid orders. The RRP for each product is listed on our main website www.organisedstyleliving.com.au . Stockists are free to set your own pricing as you see fit, but we ask that the products do not retail under the set RRP, unless they are clearly marked as being on sale. We kindly request that new collections are not sold below the RRP.
OSL products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling OSL products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.
All orders are final and full payment is due prior to the dispatch of goods. All in-stock items will be immediately shipped out. We accept VISA and MasterCard. We do not accept Amex or Paypal for Wholesale and Trade orders.
All goods supplied remain the property of OSL until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt is the responsibility of the stockist.
Estimated delivery dates are approximate and for guidance only. We try our best to get your order dispatched to you as soon as possible, but we are sometimes affected by delays outside of our control. Pre-orders are considered final orders and cannot be cancelled once paid. We reserve the right to cancel the production of any of the products in our range. If this occurs, the payment received for the cancelled product will be refunded in full to the stockist.
COPYRIGHT & INTELLECTUAL MATERIAL
All OSL product images and product copy are subject to copyright and are the property of OSL. Approved OSL stockists are welcome to use any of the images on the OSL website for the purpose of promoting the product/s. High res images are available upon request. Please contact us if you are unsure of image usage and we can direct you to our brand guidelines.
OSL products can not be modified in any way for resale or distribution. If you are unsure about product usage please contact our team to discuss further.
OSL cannot be held liable for any losses, costs, damages and expenses (including legal costs) resulting from claims arising out of your breach of these Terms of Trade.
AGREEMENT OF TERMS
By placing an order with OSL you are agreeing to the above terms and conditions. These terms are subject to change at any time. If the terms are amended they will be effective immediately.